AI chatbot development for customer service
Reality Q provides AI chatbot development based on your approved documents, manuals and frequently asked questions. A customer service chatbot can be embedded in a customer portal, website or intranet, focusing on answers about your products rather than general AI conversation.
Who is this for?
We build to fit – from sole traders to large mid-sized companies.
Support teams
Answer recurring questions automatically.
Product & engineering
Manuals finally usable instead of PDFs in an archive.
Website owners
Guide visitors straight to the right answer.
How does a customer service chatbot use your knowledge base?
A knowledge base chatbot uses approved content to answer customer or employee questions. Manuals, product information and FAQs provide the foundation. Source references help users compare an answer with its underlying documents.
AI answers can be incorrect. We therefore plan limits, testing and handover to people for unclear questions. Permissions and confidential documents must be considered before integration, and multilingual answers need checking against your content and audiences.
How do you turn a manual into a website chatbot?
Provide suitable approved documents and typical support questions. Specify what the assistant may answer and when a team member should take over. A clear brief enables Reality Q to provide a free first draft within 24 hours for the knowledge base, integration and conversation flow.
Features at a glance
Building blocks we combine and extend individually for you.
Your own knowledge base
Manuals, FAQ and documents as the source.
Answers with sources
Every answer backed by the matching document.
Multilingual
Answers in your customers' language.
Human handover
Seamless escalation to your team when needed.
Analytics
Which questions really come in – a basis for improvement.
Embed anywhere
Website, customer portal or internal intranet.
Example results
Every project is unique – these are typical implementations.
Website chatbot
Widget that answers visitor questions instantly.
Manual assistant
Technical documentation made conversational.
Internal knowledge tool
Answers for staff instead of searching drives.
Support relief
Automatic pre-qualification of tickets.
How your project runs
From the first idea to go-live in four clear steps.
Request
You briefly describe your project, goals and wishes.
Concept
Within 24 hours you receive a free first draft.
Development
We build it – with you, in short feedback loops.
Handover
Go-live, training, documentation and ongoing support.
Ready for your project?
Tell us briefly about your project – we get back to you within 24 hours with a free, non-binding first draft.